Exchanges and Refund Policy
At PlusMinusZero, we are committed to providing our customers with exceptional products and service.
If for any reason you are not completely satisfied with your purchase, we offer the following policy for exchanges and refunds:
Exchanges for Defective Items
We understand that defects can occasionally occur despite our stringent quality control measures.
If you receive a defective item, please contact us within 14 days of delivery to arrange for an exchange. Our customer service team will evaluate the issue and provide assistance accordingly.
Return, Exchange, and Refund Eligibility
With the exception of consumable items such as filters and gloves, all products are eligible for returns, exchanges, or refunds.
We want you to shop with confidence, knowing that we stand behind the quality of our products.
Timeframe
Customers have a window of 14 days from the date of delivery to request a return, exchange, or refund.
Additionally, our products come with a one-year warranty for manufacturing defects. Please retain your proof of purchase for warranty claims.
Condition of Items
To qualify for a return, exchange, or refund, items must be unused and in their original packaging.
We kindly ask that you inspect your items upon receiving and notify us promptly of any issues.
Initiating a Request
If you wish to initiate a return, exchange, or refund, please reach out to us through our website or via email at contactus@plusminuszero.com.sg.
Our dedicated customer service team will guide you through the process and address any questions or concerns you may have.
Processing Time
We strive to process all returns, exchanges, and refunds in a timely manner, typically within 7-14 days from the date the returned item is received.
However, please note that processing times may vary depending on the nature of the request and current volume of returns.
Exceptions
Damaged products resulting from misuse, improper care, or accidents are not eligible for returns, exchanges, or refunds.
Additionally, requests made beyond the 14-day timeframe will not be accepted. We appreciate your understanding in this matter.
Return Shipping
For items covered under our defective product warranty, customers may choose to bring the item to our local service center for assessment and repair.
For returns, exchanges, or refunds, we will provide prepaid shipping labels to facilitate the process. Please allow for adequate transit time and note that shipping costs may apply.
Additional Assistance
If you require further assistance or have any questions regarding our exchanges and refund policy, please don't hesitate to contact our customer service team at contactus@plusminuszero.com.sg.
We are here to ensure your shopping experience with us is seamless and satisfactory.
