Limited Manufacturer's Warranty

Duration: One year from the date of purchase

Covered Components/Parts: The warranty covers production-related errors in all components and parts of the appliances.

Exclusions: Most damages outside of production-related errors are excluded. The warranty does not include accidental damage coverage.

Terms and Conditions:
- The warranty is valid for one year from the date of purchase.
- Coverage is limited to production-related errors in components and parts.
- Accidental damages and damages not related to production errors are not covered.
- The warranty does not cover damages caused by misuse or improper installation.

Initiating a Warranty Claim:

Customers can initiate a warranty claim by contacting our customer service team through the provided channels (see "Contact Us" section below).

Process for Warranty Claims:

1. Handover of Defective Parts: Customers are required to hand over defective parts or appliances at our local service center.
2. Defective Diagnostics: Our technicians will perform diagnostics to confirm the defect and its eligibility for warranty coverage.
3. Discussion on Warranty and Payment (if any): Once the defect is confirmed as covered under warranty, our team will discuss the warranty terms and conditions with the customer. If any payment is required for additional services not covered under warranty, it will also be discussed at this stage. If defective parts are not covered under warranty, we will provide pricing for parts accordingly.

Proof of Purchase:
Customers are required to provide proof of purchase when filing a warranty claim.

Guidelines for Validity:
To maintain the validity of the warranty, customers are advised to adhere to the terms and conditions outlined and ensure proper use and maintenance of their appliances.

Contact Us:
For warranty-related inquiries or claims, please contact our customer service team:
Email: contactus@plusminuszero.com.sg